Mary Jo Zagozen — Consolidated Career Summary
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Professional Profile
Versatile marketing consultant, technology coach, writer, project manager, and multimedia specialist with extensive experience helping individuals and organizations turn ideas into clear, usable, and successful outcomes. Strengths include structured thinking, content development and refinement, client communication, workflow organization, and quality- focused execution. Background blends creative, technical, and operational experience across marketing, publishing, customer service, and audio/video systems.
Core Strengths
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Long-form writing & editing
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Content structuring & document refinement
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Marketing strategy & branding
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Project management & coordination
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Technology coaching & 1:1 training
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Customer service
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Web/SEO & digital publishing
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Graphic design & layout
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Audio/video production & systems
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Mac & Windows support
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Marketing Consultant (Engagement)
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Author
Need, Want Dream - Book
life guides, workbooks, calendars, and structured digital publications.
Beads of Devotion - BOOK
“Diaries of a Cashier” as a creative brand (Substack and Etsy).
Independent Marketing Consultant / Technology Coach / Project Manager / Writer
Self-Employed (Mjzen528) — Sheboygan, WI / Remote — 2010–Present
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Delivers consulting and execution across marketing, branding, technology support, writing, and project coordination.
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Creates and refines structured written materials, client communications, guides, and business messaging.
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Supports clients with software workflows, device setup, troubleshooting, and one-on-one training.
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Translates broad ideas into organized plans, actionable deliverables, and polished end products.
Cashier / Customer Service
Trilling Hardware Company — Sheboygan, WI — Jun 2023–Present
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Provides accurate, efficient service in a fast-paced retail environment.
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Resolves customer questions with patience, clarity, and attention to detail.
Marketing & Media Manager / Instructor / Sales Support
JSM Bead Coop — Sheboygan, WI — Feb 2016–Feb 2019
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Managed branding,
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Digital marketing,
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Website updates,
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Wrote Bi- Weekly blog
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Social media Manger and Creator
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Trained staff on point-of-sale systems and procedures using clear,
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Adaptable instruction.
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Organized schedules,
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Rewards programs, and customer-facing operational materials.
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Created photography, Videos
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Created all print marketing assets aligned with business goals.
Branding manager
Grass Roots America Magazine
Fort Myers, FL — 2019
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Helped establish consistent brand direction and practical marketing structure.
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Improved website functionality and supported SEO implementation.
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Advised leadership on marketing strategy, priorities, and budget-conscious decision-
making.
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Contributed to content design and production for early publication issues.
Mac Specialist / One-to-One Teacher
Apple — Glendale, WI — 2007–2008
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Delivered personalized instruction for Apple hardware/software and user workflows.
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Provided one-on-one support and training
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matched customer needs to practical solutions.
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Created sales/service tickets and supported a high-service retail environment.
Executive Assistant, Front Desk Agent II, Concierge
The American Club – Destination Kohler Resort (Kohler, WI) — (2003–2006)
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Resort Reservations
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Five Diamond Service
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Front desk communication
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Office Manager / Front Desk / Marketing Support
​Healing Arts Chiropractic — Sheboygan, WI — 2004–2006
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Managed scheduling, records,
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Insurance verification,
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Front desk communication
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Supported marketing and administrative functions requiring accuracy and discretion.
Project Manager / Systems Designer / Audio Engineer / Draftsman
Walters-Storyk Design Group (WSDG) — Highland, NY / New York, NY — 1999–2002
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Managed complex technical projects for educational, residential, and professional facilities.
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Coordinated contractors, site measurement, technical planning, and stakeholder communication.
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Produced structured technical documentation; served as liaison between clients and architects.Independent Audio
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Engineer / Studio Engineer / Systems Designer / Sound Designer
Across the United States — 1998–Present
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Audio engineering - Front of House, Monitor mix, Back line
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Sound design across live, studio, and systems contexts.
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Includes technical troubleshooting,
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systems setup/integration,
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production support.​
Audio/Video Engineer, Sound Designer, Carpenter, Stage Hand
John Michael Kohler Arts Center
(Sheboygan, WI) — (1989–2003)
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Post Production Music & Dialogue Editor / Audio Engineer
Kohler Company
(Kohler, WI) (1998–1999)
FOH Audio Engineer (20,000+ seats) / Stage Hand
I.A.T.S.E. Local 18 (Milwaukee, WI)
(1995–2006; non-card-carrying)
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Education & Honors
Full Sail University (Winter Park, FL)
Associate of Science, Recording Arts / Audio Engineering
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Post SocietyVice president Audio
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Post Production Course Directors Award
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Studio Maintenance Course Directors Award
University of Wisconsin–Milwaukee (Milwaukee, WI)
​Bachelor of Fine Arts, Technical Production for Theater (and Film)
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Professional Theater Training Program
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President, Theater Student Support Group;
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Dean’s Honor List; Overall GPA 3.89
Technical & Professional Skills (Consolidated)
Writing / Content / Business
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Long-form writing, editing, proofreading, and structured content creation
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Document review, formatting, clarity improvement, usability editing
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Client communications, proposals, presentation preparation
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Marketing campaigns, branding, SEO, social media management, digital publishing
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Project planning, workflow organization, process improvement
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Technology / Tools
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Mac OS & Windows support; device setup; troubleshooting; wireless/LAN basics
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Office & productivity: Microsoft Office (Excel, PowerPoint), iWork (Pages, Numbers, Keynote)
Creative tools:
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Adobe Creative Suite, Canva
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AV/CAD: AutoCAD; Pro Tools; Avid; Final Cut Pro; audio/video systems setup
Retail systems:
​POS systems;
Light speed, Square, Rock Solid, Toast, Springer Miller
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